The short answer
Start with Shutoff Valves
The first step is locating the main water shutoff valve and the valves for individual fixtures like toilets and washing machines. In a burst pipe, turning off the right valve quickly can limit damage. Mark each valve clearly with a tag or bright tape so anyone in the household can find it in an emergency.
Also find the main gas shutoff if you have gas appliances, and know where the electrical panel is. In a flood or major leak, you may need to turn off power to avoid hazards. Write these locations down and store the list with your plan. If you live in Caldwell, keep the shutoff valve location written down near the panel.
- Main water shutoff valve
- Valves for each toilet and sink
- Valve for washing machine and dishwasher
- Gas shutoff valve
- Electrical panel location
List Emergency Contacts
Your plan should include phone numbers for a plumber, an electrician, your insurance company, and a local water damage restoration service. Keep these numbers in a printed list and also save them in your phone. In the chaos of a leak, you don't want to search for contacts.
Also include a neighbor or friend who can help if you're away. Write down your home's address and any access codes for gates or alarms. Review this list every six months to make sure numbers are current. Policies vary, and your insurer decides what is covered.
Assign Roles and Steps
Every household member should know what to do when water is discovered. Assign one person to shut off the water, another to move valuables, and another to call for help. If you have children, practice the steps so they know not to touch standing water or electrical items.
Write a simple sequence: first shut off water, then shut off power if needed, then move furniture and rugs, then call the pros. Post this sequence on the fridge or inside a cabinet door. Keep a flashlight and basic tools near the shutoff valves for easy access.
- Shut off water
- Turn off electricity if safe
- Move furniture and rugs
- Call a plumber or water damage pro
- Document damage with photos
Prepare a Grab Bag
A small emergency kit can make a big difference. Include a flashlight with batteries, a wrench for shutoff valves, rubber gloves, a towel, and a phone charger. Keep it near the main entrance or in a closet. This way you're ready to act without searching for supplies.
Also store a list of insurance policy numbers and a copy of your home inventory. If you have important documents, keep them in a waterproof container. Update the bag when you change batteries or at the start of each season. Your plan should be easy to grab and go.
Review and Practice
A plan only works if everyone remembers it. Go through the steps together at least once a year. Practice turning off the water valve and locating the electrical panel. This builds muscle memory so you can act calmly during an emergency.
After any water event, review what worked and what didn't. Update your plan with new contacts or changes to your home. If you have a sump pump, check it regularly and know how to switch to backup power. A little preparation now can save you from a major mess later.
Talk to someone now
Water keeps spreading into floors and walls, so it is worth acting early. Calls are answered 24/7.
Call Now (208) 729-2441Frequently asked questions
What should I do first when water starts flooding?
Shut off the main water valve immediately if the leak is from a pipe. Then turn off electricity if water is near outlets or appliances. Move valuable items to a dry area and call a plumber or water damage pro. Document the damage with photos for your insurance claim.
How often should I update my emergency plan?
Review your plan every six months and after any major home change, like a remodel or new appliance. Check that contact numbers are current and that everyone knows the valve locations. Update your grab bag with fresh batteries and any new documents.
Do I need a professional for water damage restoration?
For significant water damage, yes. The pros have equipment to extract water, dry structures, and prevent mold. They can also help with tarping and structural drying. For a small leak, you might handle cleanup yourself, but if drywall or insulation is soaked, call a professional.