Privacy Policy – Caldwell Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Caldwell Restoration Pros is a restoration services company founded in 2015 by Billy Rodriguez and Phillip Carrillo. We provide water damage restoration, fire and smoke cleanup, mold remediation, and related property recovery services for homes and businesses. Our primary service area is Caldwell, Idaho.

This Privacy Policy explains how information is collected, used, and protected when you visit our website at https://caldwellrestorationpros.com/ or interact with our services. We are committed to handling personal information responsibly and with care. This policy applies to visitors, customers, and anyone who communicates with us online or offline within Caldwell, ID and surrounding service areas. We aim to keep this policy clear, honest, and easy to understand.

Information We Collect

We collect information you choose to provide, such as your name, address, email, and details about your service request. We also collect job and property details, including damage descriptions, measurements, and scheduling information. Photos, videos, and written documentation may be collected to assess and complete restoration work.

When you visit our website, we may collect device and usage data such as browser type, operating system, pages viewed, and time spent on the site. We use cookies and similar tools to support basic website functions. In some cases, we may receive limited information from insurance providers or service partners when it is needed to complete your project.

How We Use Information

We use the information we collect to deliver restoration services, schedule appointments, prepare estimates, and complete projects. Information helps us create invoices, process billing, and prepare insurance documentation when requested. We use job details and photos to improve safety, manage quality control, and train our team.

Device and website usage data helps us understand how visitors use our site so we can improve performance and content. We also use information to provide customer support, respond to inquiries, and prevent fraud or misuse of our services. Information may be used to meet legal, regulatory, and compliance requirements that apply to our business operations.

Cookies and Similar Technologies

Cookies and similar technologies are small files stored on your device that help our website work properly. They allow basic features such as remembering your preferences, understanding which pages are visited, and improving site performance. Some cookies are essential for the site to function, while others are used for basic analytics.

You can limit or clear cookies through your browser settings at any time. Most browsers allow you to block or delete cookies. If you choose to disable cookies, some website features may not function as expected, and certain pages may load or behave differently.

Sharing and Disclosure

We may share information with trusted service partners and subcontractors who help us complete restoration work, such as equipment suppliers or specialty cleanup teams. With your permission, we may share relevant information with insurance companies to support claims and documentation. Payment information may be shared with secure payment processors to complete transactions.

We may also disclose information when required to meet safety, compliance, or legal obligations. We do not sell personal information to third parties. Any sharing is limited to what is necessary to perform services, protect safety, or comply with the law, and we take reasonable steps to limit unnecessary access.

Data Retention

We keep records only as long as needed to support business operations, safety, tax, and legal requirements. Customer contact information, job details, invoices, and project documents are stored for reasonable periods based on their purpose and the regulations that apply. Photos and written documentation may be retained to support warranties, future service requests, or insurance questions.

Retention periods vary by document type and may change based on updated laws or business needs. When information is no longer required, we take reasonable steps to securely delete or destroy it to reduce the risk of unauthorized access or misuse.

Your Choices and Rights

You have practical rights over your information. You can ask to access or update your personal details if they are incorrect or incomplete. You may request deletion of certain information when it is no longer needed, unless we are required to keep it for legal or business reasons. You can limit some uses of your data and manage cookies through your browser settings.

To submit a request, you may send a written request by postal mail to 4922 Cleveland Blvd, Caldwell, ID 83605, United States. We will review and respond to reasonable requests within a fair time frame.

Security

We use reasonable safeguards to protect the information we collect. Access to sensitive information is restricted to authorized employees and trusted partners who need it to perform their job duties. Our staff receive training on privacy and data protection practices. We use technical and physical protections such as secure systems, controlled access areas, and safe storage methods to reduce the risk of unauthorized access, loss, or misuse.

While we take strong precautions, no method of storage or transmission over the internet is perfectly secure. We cannot guarantee absolute security, but we work continuously to improve our protective measures.

Children’s Privacy

Our services and our website are not directed to children under the age of 13. We do not knowingly collect personal information from children. Our services are intended for adults who own or manage property, or for authorized representatives acting on their behalf.

If we learn that we have collected personal information from a child without proper authorization, we will take reasonable steps to delete that information. Parents or guardians who believe that a child has provided personal information to us may contact us by postal mail to request review or removal of that data.

Data Transfers

Some of our trusted vendors and service providers may process information in locations outside Caldwell, Idaho. This may include secure data storage or specialized service support. When information is transferred, we use reasonable measures to protect it and to ensure that it is handled in a secure and responsible manner.

These measures may include contractual safeguards and internal policies designed to protect privacy. We only work with vendors that have acceptable security and privacy practices and limit shared information to what is necessary to perform specific services related to your project or our website operations.

Changes to This Policy

Caldwell Restoration Pros may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, the updated version will be posted on this page of our website.

The revised policy will apply to information collected after the update. Continued use of https://caldwellrestorationpros.com/ after the updated policy is published indicates acceptance of the changes. We encourage visitors and customers to review this page occasionally so they can stay informed about how we protect and use personal information.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us by postal mail. Please send written requests to the following address:

Caldwell Restoration Pros
4922 Cleveland Blvd
Caldwell, ID 83605
United States

We will review your request and respond within a reasonable time. This is the primary method for privacy related communication, and we do not publish phone numbers, email addresses, or contact forms for these requests.

Definitions

Personal information means data that can identify you directly or indirectly, such as your name, address, or contact details. Processing means any action taken with information, including collecting, storing, using, sharing, or deleting it. Service providers are trusted third parties that perform services on our behalf, such as payment processing or specialized cleanup work.